It can be exciting to introduce new technology into your business. Finding a solution that will help your team members do their jobs more efficiently and effectively by filling a gap in your technology infrastructure is certainly an achievement. However, before you get carried away with quickly implementing your new solution to reap the benefits, there are a few things you should know.
When introducing new technology into your IT infrastructure, keep in mind that change can be difficult for individuals. It can be hard to predict whether end users will readily accept or resist the change. Before implementing new technology, you need a well-planned change management strategy to help you achieve success and get the most out of your investment.
Change management is an approach that deals with changes or transformations in organizational processes, objectives, and technology. The goal of change management is to devise strategies to implement and govern transformation while helping people adjust to it.
There are a few factors to consider before beginning your change management journey.
1 What is being changed?
It’s critical to review your business environment first to identify critical areas that require a technological refresh as soon as possible.
For illustration purposes, let’s assume you are starting a transition from SalesForce to HubSpot (two of the most common CRM’s). Before implementation, spend some time assessing what SalesForce lacks, why it needs an update and how important it is. These transitions can be very time consuming and expensive. Make sure it’s the right choice!
2 What will this change mean for people, processes, and technology?
Communication is essential for successfully driving technological change. Make sure you develop strategies to help your employees adapt to any changes. Examine technology mapping and dependencies to ensure you understand the implications of pulling systems offline for updates. Also, determine the processes that need to be modified and the individuals who oversee them.
3 Who will manage the change?
Identify change leaders and include their contact information in all change communications. It’s a great idea to have an executive sponsor guide your project forward and hold you accountable for deviations from your objectives.
4 When is the best time to implement this change?
It’s critical to determine the best time to implement a change. A lot of care must go into deciding when to introduce a transformation.
If you’re about to embark on a new transition, but your employees are still dealing with the effects of previous changes, it may be a good idea to postpone the planned transformation if possible. On the flip side, if your employees have adjusted well to a recent change, then introducing a new transition could work out just as well.
5 How long will the change take?
A change must not be too quick, causing confusion and employee frustration, or too slow, diluting the entire purpose of the transformation. Setting a realistic deadline and striving to meet it is critical.
6 Who will reach out to support if something goes wrong?
No change is immune to unexpected setbacks. That’s why it is critical to have emergency contacts of people with various skillsets to call upon in the event of a mishap. However, finding people with the necessary skillsets and knowledge base is tricky.
Collaboration with an experienced managed service provider (like Atruent) who can support you in emergency and non-emergency situations is extremely important.
Change is a challenging experience. You risk damaging key processes and losing valuable team members to burnout if you don’t have a good change management strategy in place. An expert with years of experience and subject knowledge, like Atruent, may be exactly what your company needs.
Feel free to contact us for a consultation on change management.